Hey, I'm Jeff Morgan
Customer Success & Growth Leader
I help companies build lasting customer relationships and drive growth through strategic leadership and operational excellence.
About Me
I'm passionate about helping businesses grow through exceptional customer experiences. With 10+ years in leadership roles, I've built teams that deliver results while keeping customers at the center of everything.
I thrive in fast-paced environments where I can solve complex problems and build scalable processes. I'm a master at identifying and eliminating inefficiencies in workflows and systems, freeing up valuable time for teams to focus on what truly matters—client strategy and relationship building.
By streamlining operations and automating repetitive tasks, I've helped teams reclaim thousands of hours annually.
What I Bring to the Table
- •Customer-Centric Leadership
- •Strategic Growth Planning
- •Team Development
- •Process Optimization
- •Change Management
- •Cross-functional Collaboration
Key Achievements
Incremental Growth
Generated through strategic account planning and targeted expansion initiatives
Retention Improvement
Increased enterprise client retention through executive engagement programs
Hours Saved
Through process automation and operational efficiency improvements
Experience Highlights
Sr. Director, Growth Enablement
MiQ
April 2023 – Present
- •Led national strategy for customer retention and growth across $450MM+ in revenue
- •Delivered $32MM in incremental growth through targeted account strategies
- •Improved enterprise client retention by 12% through executive engagement programs
- •Created efficiency initiatives saving 20K+ hours annually through process automation
- •Led cross-functional implementation of new analytics platform improving client insights
Director, Account Management
MiQ
November 2021 – April 2023
- •Managed $100MM+ portfolio across 7 markets with 108% net revenue retention
- •Developed segmentation-based account planning that increased upsell opportunities
- •Created team onboarding framework reducing new hire ramp time by 30%
- •Led through significant organizational change while maintaining team performance
- •Rebuilt client reporting processes improving customer satisfaction metrics
Senior Manager, Client Services
Pandora Media
September 2018 – October 2021
- •Maintained exceptional campaign delivery metrics through proactive management
- •Built centralized training program for six platform tools improving team efficiency
- •Integrated customer feedback into product development cycles
- •Managed vendor partnerships and implemented workflow tracking systems
Skills & Expertise
Customer Retention Strategies
ExpertI develop programs that keep customers engaged and successful with your product.
Account Growth Planning
ExpertI identify expansion opportunities and create tailored strategies to increase customer value.
Customer Journey Mapping
AdvancedI design comprehensive customer journeys that drive adoption and satisfaction.
Voice of Customer Programs
ExpertI build systems to capture, analyze, and act on customer feedback effectively.
Tools I Use
Business & Analytics
Collaboration & Project Management
Beyond Work
Vibe Coding
I enjoy learning how to prototype and test new ideas and work on my prompt engineering.
Hiking
I love exploring trails and spending time outdoors whenever possible.
Reading
I'm an avid reader of non-fiction, sci-fi, and fantasy novels.
Let's Connect
I'm always open to discussing new opportunities in customer success, growth, and leadership roles. Connect with me on LinkedIn to start a conversation!
Connect on LinkedIn